Guest Service Supervisor - Front Desk Leadership

Drury Hotels Company, LLC; Birmingham (AL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling & PTO

Hotel discounts & free room nights

Mentorship & career growth

Health, dental, vision, life insurance

401(k) with company match

Award-winning workplace

Job summary

Drury Hotels Company, LLC is hiring for a front desk/guest service position at our Birmingham property. Under supervision, you will assist with supervising the front desk and guest service teams, ensuring policy adherence, and delivering courteous, efficient service to all guests.

You will train staff, respond to inquiries, and help maintain a positive work environment. The role emphasizes guest satisfaction, leadership today, and opportunities for growth within a renowned, employee-focused

Qualifications

• Ability to supervise front desk/guest service teams.
• Clear English communication with guests and team members.
• Train, motivate and inspire team members to perform at company standards.
• Strong knowledge of hotel policies and guest service procedures.

Responsibilities

• Assist management in supervising front desk/guest service positions.
• Ensure policies and procedures are consistently communicated and followed.
• Provide courteous, efficient, and friendly service to guests and potential guests.
• Train guest service team members and maintain high service standards.
• Respond promptly to inquiries and handle requests/complaints with a positive attitude.
• Contribute to a positive work environment for the team and guests.

Job description

Drury Hotels Company, LLC is hiring for a front desk/guest service position at our Birmingham property. Under supervision, you will assist with supervising the front desk and guest service teams, ensuring policy adherence, and delivering courteous, efficient service to all guests.

You will train staff, respond to inquiries, and help maintain a positive work environment. The role emphasizes guest satisfaction, leadership today, and opportunities for growth within a renowned, employee-focused