Front Desk Guest Experience Specialist

ADP, Inc.; Bethesda (MD); Presencial; USD 25.000 - 30.000; Jornada completa

Descripción de la vacante

ADP, Inc. is seeking a Front Office Guest Service Agent to deliver exceptional service from arrival to departure. You will manage the front desk, handle check-ins/outs, reservations, and guest inquiries, ensuring a smooth and welcoming experience for all guests.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced hotel environment. Prior hospitality or front desk experience is preferred.

Formación

• High school diploma or equivalent.
• Customer service experience, preferably in hospitality or front desk operations.
• Basic computer skills and familiarity with property management systems or reservation software.
• Strong verbal and written communication skills in English.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilidades

• Greet and welcome guests upon arrival with a warm, professional first impression.
• Manage check-in and check-out processes with accuracy in guest information and billing.
• Handle reservations, cancellations, and modifications using the property management system.
• Respond promptly to guest inquiries, requests, and complaints, escalating when needed.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met.
• Maintain accurate records of guest accounts and transactions, including cash handling.

Conocimientos

Communication skills

Customer service

Multitasking

English proficiency

Educación

High school diploma

Herramientas

Property management system

Reservation software

Descripción del empleo

ADP, Inc. is seeking a Front Office Guest Service Agent to deliver exceptional service from arrival to departure. You will manage the front desk, handle check-ins/outs, reservations, and guest inquiries, ensuring a smooth and welcoming experience for all guests.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced hotel environment. Prior hospitality or front desk experience is preferred.