Guest Experience Front Desk Agent | Flexible Hours & Growth

ADP, Inc.; Denver (CO); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

ADP, Inc. in Denver, CO, is seeking a Front Office Guest Service Agent who delivers warm, professional service from arrival to departure. You will manage check-in/check-out, handle reservations, and respond to guest inquiries with accuracy and courtesy.

This role requires clear communication, attention to detail, and the ability to multitask in a fast-paced hospitality environment. Basic computer skills and familiarity with reservation software are required; multilingual abilities are a plus.

Formación

• High school diploma or equivalent required.
• Experience in hospitality or front desk operations preferred.
• Strong verbal and written English communication.

Responsabilidades

• Greet and welcome guests upon arrival with a warm, professional first impression.
• Manage check-in and check-out processes with accuracy in guest information and billing.
• Handle reservations, cancellations, and modifications using the property management system.
• Respond promptly and courteously to guest inquiries and requests, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and meet guest needs.
• Maintain accurate records of guest accounts and transactions, including cash handling.
• Provide information about hotel services, local attractions, and transportation options to guests.
• Support front office team members and assist with administrative tasks as needed.

Conocimientos

Customer service

Communication

Multitasking

Flexibility

Educación

High school diploma

Herramientas

Reservation software

POS systems

Descripción del empleo

ADP, Inc. in Denver, CO, is seeking a Front Office Guest Service Agent who delivers warm, professional service from arrival to departure. You will manage check-in/check-out, handle reservations, and respond to guest inquiries with accuracy and courtesy.

This role requires clear communication, attention to detail, and the ability to multitask in a fast-paced hospitality environment. Basic computer skills and familiarity with reservation software are required; multilingual abilities are a plus.