Front Desk Guest Services Pro - Flexible Hours

ADP, Inc.; San Diego (CA); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

ADP, Inc. in San Diego is seeking a Front Office Guest Service Agent to deliver exceptional guest service from arrival to departure. You will handle check-in/check-out, reservations, and guest inquiries with a welcoming and efficient approach.

The position requires strong communication, basic computer skills, and English proficiency. Flexible hours, including evenings, weekends, and holidays, are expected. Join a team committed to creating memorable guest experiences.

Formación

• High school diploma or equivalent.
• Experience in hospitality or front office operations.
• Basic computer skills and familiarity with property management systems or reservation software.
• Strong verbal and written communication skills in English.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilidades

• Greet and welcome guests upon arrival with a warm, professional first impression.
• Manage check-in and check-out processes with accuracy in guest information and billing.
• Handle guest reservations, cancellations, and modifications using the property management system.
• Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met.
• Maintain accurate records of guest accounts and transactions, including cash handling and card processing.
• Provide information about hotel services, local attractions, and transportation options.
• Support other front office team members and assist with administrative tasks.

Conocimientos

Customer service

English proficiency

Communication skills

Multitasking

Computer literacy

Educación

High school diploma

Herramientas

Property management system

Reservation software

Descripción del empleo

ADP, Inc. in San Diego is seeking a Front Office Guest Service Agent to deliver exceptional guest service from arrival to departure. You will handle check-in/check-out, reservations, and guest inquiries with a welcoming and efficient approach.

The position requires strong communication, basic computer skills, and English proficiency. Flexible hours, including evenings, weekends, and holidays, are expected. Join a team committed to creating memorable guest experiences.