Guest Services Associate — Front Desk (Hospitality)

ADP, Inc.; Lake Havasu City (AZ); On-site; USD 21,000 - 28,000; Full time

Job summary

ADP, Inc. seeks a Guest Service Associate to deliver courteous guest service and handle inquiries at a hotel. The role requires strong communication, multi-tasking, and a professional appearance. You will operate the property management system to post charges, compute bills, and process payments.

Applicants should be able to stand for long hours, lift light loads, and work varied shifts including holidays, weekends, and evenings. Prior hospitality experience is a plus.

Qualifications

• Honest and trustworthy Guest Service Associate with 1+ years of experience, responsible, and excellent attendance.
• Increase guest satisfaction by providing efficient and courteous guest service according to hotel standards.
• Multi-task, detail-oriented, and service-centric.
• Communicate with guests and co-workers, receive and transmit mail, phone and written messages using log books.
• Operate property management systems to post charges, compute bills, collect payments and make changes.

Responsibilities

• Increase guest satisfaction by providing efficient and courteous guest service in accordance with hotel standards.
• Execute selling strategies to enhance hotel revenue.

Skills

Guest service

Communication

Multi-tasking

Detail-oriented

Professional appearance

Listening skills

Empathy

Practical mindset

PMS experience

Tools

Property Management System (PMS)

Job description

ADP, Inc. seeks a Guest Service Associate to deliver courteous guest service and handle inquiries at a hotel. The role requires strong communication, multi-tasking, and a professional appearance. You will operate the property management system to post charges, compute bills, and process payments.

Applicants should be able to stand for long hours, lift light loads, and work varied shifts including holidays, weekends, and evenings. Prior hospitality experience is a plus.