Front Desk Guest Experience Ambassador

ADP, Inc.; City of Yonkers (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

ADP, Inc. is seeking a Front Office Guest Service Agent in Yonkers to deliver exceptional guest service from arrival to departure. You will manage the front desk, handle reservations, and address guest inquiries with professionalism in a fast-paced hotel environment.

The role requires strong communication, attention to detail, and the ability to multitask. A flexible schedule including weekends and holidays is common for this position.

Qualifications

• Minimum: High school diploma or equivalent.
• Prior experience in customer service, preferably hospitality or front desk operations.
• Basic computer skills and familiarity with property management systems or reservation software.
• Strong verbal and written communication skills in English.

Responsibilities

• Greet and welcome guests upon arrival with a warm and professional first impression.
• Manage check-in and check-out processes accurately and efficiently.
• Handle reservations, cancellations, and modifications using the property management system.
• Respond promptly to guest inquiries and resolve complaints, escalating when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are prepared and guest needs are met.
• Maintain accurate guest accounts and handle cash and credit card processing.

Skills

Customer service

English proficiency

Communication skills

Multitasking

Education

High school diploma

Tools

PMS software

Job description

ADP, Inc. is seeking a Front Office Guest Service Agent in Yonkers to deliver exceptional guest service from arrival to departure. You will manage the front desk, handle reservations, and address guest inquiries with professionalism in a fast-paced hotel environment.

The role requires strong communication, attention to detail, and the ability to multitask. A flexible schedule including weekends and holidays is common for this position.