Part-Time Front Desk: Guest Experience Pro

ADP, Inc.; Birch Ocean Front (FL); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

ADP, Inc. invites you to join as a Front Office Guest Service Agent (GSA) in a hospitality setting. This part-time role focuses on delivering warm, professional service from arrival to departure, handling check-in/check-out, reservations, and guest inquiries with accuracy and courtesy.

You will need strong English communication and basic computer skills, with familiarity in property management or reservation software. Flexibility to work evenings, weekends, and holidays is required.

Formación

• High school diploma or equivalent.
• Experience in customer service, preferably hospitality.
• Basic computer skills and familiarity with property management systems or reservation software.
• Strong verbal and written communication skills in English.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsabilidades

• Greet and welcome guests upon arrival, providing a warm and professional first impression.
• Manage check-in and check-out processes, ensuring accuracy in guest information and billing.
• Handle guest reservations, cancellations, and modifications using the property management system.
• Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met.
• Maintain accurate records of guest accounts and transactions, including cash handling and credit card processing.
• Provide information about hotel services, local attractions, and transportation options to enhance the guest experience.
• Support other front office team members and assist with administrative tasks as needed.

Conocimientos

Customer service

Verbal and written communication

English proficiency

Multilingual abilities (preferred)

Educación

High school diploma or equivalent

Herramientas

Property management systems

Reservation software

Descripción del empleo

ADP, Inc. invites you to join as a Front Office Guest Service Agent (GSA) in a hospitality setting. This part-time role focuses on delivering warm, professional service from arrival to departure, handling check-in/check-out, reservations, and guest inquiries with accuracy and courtesy.

You will need strong English communication and basic computer skills, with familiarity in property management or reservation software. Flexibility to work evenings, weekends, and holidays is required.