Guest Experience Specialist

ADP, Inc.; Marlborough (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Referral bonus

Hotel discounts for you and family

Dental and vision insurance

Job summary

ADP, Inc. in Marlborough, MA is seeking a Front Desk Agent to ensure guest satisfaction, handle check-ins and reservations, and assist guests with information on local attractions.

The role involves processing charges, maintaining records, coordinating with housekeeping, and providing concierge-style service in a fast-paced setting. A high school diploma is required, with hospitality experience preferred.

Qualifications

• Education: High school or equivalent.
• Experience: Previous hotel experience preferred and proficient in cash handling.
• Ability to work in a fast-paced environment.

Responsibilities

• Check-in arriving guests courteously and efficiently.
• Provide information about hotel amenities and local attractions.
• Post charges and manage guest folios with accurate records.

Skills

Guest service

Cash handling

Reservations

Communication

Multitasking

Education

High school diploma

Tools

Hotel POS system

Guest management software

Job description

ADP, Inc. in Marlborough, MA is seeking a Front Desk Agent to ensure guest satisfaction, handle check-ins and reservations, and assist guests with information on local attractions.

The role involves processing charges, maintaining records, coordinating with housekeeping, and providing concierge-style service in a fast-paced setting. A high school diploma is required, with hospitality experience preferred.