Front Office Leader - Guest Experience & Service

ADP, Inc.; Skokie (IL); Presencial; USD 60.000 - 70.000; Jornada completa

Descripción de la vacante

ADP, Inc. is seeking a Front Office Manager to lead the front desk and guest services in a corporate hospitality setting.

You will supervise the front office team, oversee check-in/check-out, and ensure professional, high-quality service aligned with the company’s brand values. You will manage guest relations, coordinate with other departments, and drive process improvements to enhance efficiency and guest satisfaction.

Formación

• High school diploma or equivalent; a bachelor’s degree in hospitality management or related field preferred.
• Minimum of 3 years experience in front office operations within the hospitality industry.
• Proven experience in a supervisory or managerial role overseeing front desk staff.
• Strong knowledge of property management systems (PMS) and reservation software.
• Excellent communication and interpersonal skills.

Responsabilidades

• Supervise and coordinate front office staff activities, including receptionists, concierge, and guest service agents.
• Manage guest check-in and check-out processes to ensure accuracy and efficiency.
• Handle guest complaints and resolve issues promptly to maintain high satisfaction levels.
• Train, mentor, and evaluate front office team members to promote professional growth and service excellence.
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Maintain accurate records of reservations, billing, and guest information in compliance with company policies.
• Develop and implement front office procedures and standards to improve operational efficiency.
• Prepare reports on occupancy, revenue and guest feedback for senior management review.
• Ensure compliance with health, safety, and security regulations at the front desk area.
• Manage scheduling and payroll for front office staff to optimize resource allocation.

Conocimientos

Leadership

Communication

Staff supervision

PMS knowledge

Reservation software

Educación

High school diploma or equivalent

Bachelor’s degree in hospitality management or related field

Herramientas

PMS systems

Reservation software

Descripción del empleo

ADP, Inc. is seeking a Front Office Manager to lead the front desk and guest services in a corporate hospitality setting.

You will supervise the front office team, oversee check-in/check-out, and ensure professional, high-quality service aligned with the company’s brand values. You will manage guest relations, coordinate with other departments, and drive process improvements to enhance efficiency and guest satisfaction.