Front Desk & Guest Services Leader

ADP, Inc.; Chicago (IL); On-site; USD 50,000 - 75,000; Full time

Job summary

ADP, Inc. is seeking a Front Office Manager to lead the front desk and guest services in a corporate hospitality setting.

The role focuses on supervising the front office team, ensuring exceptional guest service, and maintaining efficient operations across departments. You will oversee check-in/check-out, handle guest issues, train staff, and enforce standard procedures to uphold brand standards and high satisfaction levels.

Qualifications

• High school diploma or equivalent; hospitality degree preferred.
• Minimum of 3 years experience in front office operations in hospitality.
• Proven supervisory or managerial experience overseeing front desk staff.
• Strong knowledge of PMS and reservation software.
• Excellent communication and interpersonal skills.

Responsibilities

• Supervise and coordinate front office staff activities, including receptionists, concierge, and guest service agents.
• Manage guest check-in and check-out processes to ensure accuracy and efficiency.
• Handle guest complaints and resolve issues promptly to maintain high satisfaction levels.
• Train, mentor, and evaluate front office team members to promote professional growth and service excellence.
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Maintain accurate records of reservations, billing, and guest information in compliance with company policies.
• Develop and implement front office procedures and standards to improve operational efficiency.
• Prepare reports on occupancy, revenue, and guest feedback for senior management review.
• Ensure compliance with health, safety, and security regulations at the front desk area.
• Manage scheduling and payroll for front office staff to optimize resource allocation.

Skills

Leadership

Communication

PMS knowledge

Reservation software

Supervision

Education

High school diploma

Bachelor’s degree in hospitality

Tools

CRM tools

PMS software

Job description

ADP, Inc. is seeking a Front Office Manager to lead the front desk and guest services in a corporate hospitality setting.

The role focuses on supervising the front office team, ensuring exceptional guest service, and maintaining efficient operations across departments. You will oversee check-in/check-out, handle guest issues, train staff, and enforce standard procedures to uphold brand standards and high satisfaction levels.