Front Desk & Guest Experience Specialist

ADP, Inc.; Bellevue (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels is seeking a Front Desk Agent in Bellevue, WA to deliver outstanding guest service and support daily front office operations. You will manage check-ins, check-outs, reservations, and guest inquiries with a guest-first mindset.

The role emphasizes teamwork and professionalism in a fast-paced hospitality setting, with opportunities to support loyalty programs and marketing initiatives as directed.

Qualifications

• High school diploma or GED required.
• Experience in customer service or hospitality preferred, hotel front desk a plus.

Responsibilities

• Greet guests and manage efficient check-in/check-out.
• Handle guest questions and requests professionally.
• Process reservations, room assignments, and payments accurately.
• Follow cash handling procedures and front desk policies.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Answer phones and respond to guest inquiries.

Skills

Customer service

Hospitality

Communication

Multitasking

Guest relations

Education

High school diploma or GED

Tools

Opera PMS

OnQ PMS

Choice Advantage

Job description

Ignite Hotels is seeking a Front Desk Agent in Bellevue, WA to deliver outstanding guest service and support daily front office operations. You will manage check-ins, check-outs, reservations, and guest inquiries with a guest-first mindset.

The role emphasizes teamwork and professionalism in a fast-paced hospitality setting, with opportunities to support loyalty programs and marketing initiatives as directed.