Guest Services Front Desk Agent — Welcoming & Fast-Paced

Ignite Hotels; Kennewick (WA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels is seeking a Front Desk Agent (Guest Service) in Kennewick, WA. The role focuses on delivering outstanding guest service, assisting with check-in/check-out, and supporting daily front office operations in a fast-paced hotel environment.

Qualifications include a high school diploma or GED and hospitality experience preferred. PMS experience is a plus; strong communication and multitasking skills are valued. Evening/weekend availability may be required.

Qualifications

• Customer service or hospitality experience preferred (hotel front desk a plus).
• High school diploma or GED required.

Responsibilities

• Greet guests and handle check-in/check-out efficiently.
• Answer phones, manage emails, and respond to guest inquiries.
• Process reservations, room assignments, and payments accurately.
• Follow cash handling procedures and front desk policies.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Support loyalty programs and local marketing initiatives.

Skills

Friendly communication

Multitasking

Calm under pressure

PMS experience

Education

High school diploma or GED

Tools

Opera PMS

OnQ PMS

Choice Advantage

Job description

Ignite Hotels is seeking a Front Desk Agent (Guest Service) in Kennewick, WA. The role focuses on delivering outstanding guest service, assisting with check-in/check-out, and supporting daily front office operations in a fast-paced hotel environment.

Qualifications include a high school diploma or GED and hospitality experience preferred. PMS experience is a plus; strong communication and multitasking skills are valued. Evening/weekend availability may be required.