Guest Experience Agent — Front Desk

Highgate Hotels, LP; Bellevue (WA); On-site; USD 23,000 - 32,000; Full time

Job summary

Residence Inn Bellevue is seeking a Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout, while maximizing occupancy and guest satisfaction.

Qualified candidates will have a High School diploma or equivalent, computer experience, and prior hotel or customer service experience. The role emphasizes a warm, professional demeanor and the ability to manage multiple tasks with guests, staff, and systems in a fast-paced environment.

Qualifications

• College coursework in related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer service experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Able to communicate effectively both verbally and in writing with guests and staff.

Responsibilities

• Assist guests with check-in and check-out in a courteous, efficient manner.
• Answer inquiries about restaurants, transportation, and local attractions.
• Balance and prepare shift paperwork and billing as required.
• Operate the Front Desk computer system proficiently.
• Follow all cash handling and credit policies.

Skills

Customer service

Communication

Multitasking

Friendly demeanor

Computer skills

Education

High School diploma or equivalent

Job description

Residence Inn Bellevue is seeking a Front Desk Agent to provide attentive, courteous service during check-in, stay, and checkout, while maximizing occupancy and guest satisfaction.

Qualified candidates will have a High School diploma or equivalent, computer experience, and prior hotel or customer service experience. The role emphasizes a warm, professional demeanor and the ability to manage multiple tasks with guests, staff, and systems in a fast-paced environment.