Front Desk Guest Service Specialist

ADP, Inc.; Kennewick (WA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels in Kennewick, WA is seeking a Front Desk Agent (Guest Service) to deliver outstanding guest service, assist with check-in/check-out, and support daily front office operations in a fast-paced hotel setting.

The role requires friendly communication, the ability to multitask, and basic computer skills with PMS experience being a plus. Scheduling may include evenings, weekends, and holidays based on operational needs.

Qualifications

• Experience in customer service or hospitality preferred, hotel front desk a plus.
• High school diploma or GED required.
• Strong communication and guest service mindset.

Responsibilities

• Greet guests warmly and provide efficient check-in and check-out services.
• Handle guest questions, requests, and concerns in a professional and timely manner.
• Process reservations, room assignments, and payment transactions accurately.
• Follow cash handling procedures and front office policies.
• Maintain brand, product, and service standards at the front desk and lobby.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Answer phones, manage emails, and respond to guest inquiries.
• Support loyalty programs and local marketing initiatives as directed.
• Maintain cleanliness and organization of the front desk and lobby area.
• Perform other duties as assigned.

Skills

Communication

Multitasking

PMS experience

Reliability

Problem-solving

Education

High school diploma or GED

Tools

PMS software

Job description

Ignite Hotels in Kennewick, WA is seeking a Front Desk Agent (Guest Service) to deliver outstanding guest service, assist with check-in/check-out, and support daily front office operations in a fast-paced hotel setting.

The role requires friendly communication, the ability to multitask, and basic computer skills with PMS experience being a plus. Scheduling may include evenings, weekends, and holidays based on operational needs.