Luxury Front Desk Agent: Guest Experience & WOW Service

BENCHMARK; Bellevue (WA); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Job summary

Pyramid Global Hospitality is hiring for a Front Desk Agent at InterContinental Seattle Bellevue in Bellevue, WA. You will be the first point of contact for guests, greeting with warmth and providing information on hotel services and local attractions.

The role requires strong communication, a friendly and energetic personality, and the ability to work in a fast-paced environment. Weekend and holiday availability are expected as part of a dynamic hospitality team.

Qualifications

• High school diploma or equivalent required.
• Outgoing and engaging personality with strong communication.
• Proficient in computer systems and hotel software.

Responsibilities

• Check guests in and register guests accurately, noting special requests.
• Provide exceptional customer service and engage with guests to create memorable experiences.
• Be knowledgeable about hotel amenities and local area to assist guests.
• Resolve guest issues promptly to WOW guests and recover when needed.
• Promote and sell hotel programs and services to guests.
• Maintain professional communication with all hotel departments and follow procedures.

Skills

Customer service

Communication

Friendly personality

Computer skills

Multitasking

Weekend availability

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is hiring for a Front Desk Agent at InterContinental Seattle Bellevue in Bellevue, WA. You will be the first point of contact for guests, greeting with warmth and providing information on hotel services and local attractions.

The role requires strong communication, a friendly and energetic personality, and the ability to work in a fast-paced environment. Weekend and holiday availability are expected as part of a dynamic hospitality team.