Front Desk Concierge - Guest Experience

Highgate; Bellevue (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Highgate Hotels is seeking a Front Office Agent at Residence Inn Bellevue to greet guests, check them in/out, and provide attentive service throughout their stay.

The role emphasizes cash handling, rate quoting, and knowledge of promotions while ensuring guest satisfaction. A basic education background and computer skills are required, with opportunities for growth within a global hospitality company.

Qualifications

• Front desk guest interaction and service skills.
• Ability to communicate clearly with guests and team members.
• Ability to multitask and prioritize during shifts.
• Comfort with using hotel computer systems and rate/availability knowledge.

Responsibilities

• Greet guests during check-in and checkout in a courteous, efficient manner.
• Answer guest questions about local restaurants, transportation, and activities.
• Maintain knowledge of rates, packages, and promotions.
• Follow cash handling, payment, and credit policies.
• Balance and close out shift paperwork per hotel standards.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High School diploma or equivalent

College coursework related field helpful

Tools

Computer experience

Job description

Highgate Hotels is seeking a Front Office Agent at Residence Inn Bellevue to greet guests, check them in/out, and provide attentive service throughout their stay.

The role emphasizes cash handling, rate quoting, and knowledge of promotions while ensuring guest satisfaction. A basic education background and computer skills are required, with opportunities for growth within a global hospitality company.