Front Desk Guest Experience Specialist

Sunridge Hotel Group; Avondale (AZ); On-site; USD 21,000 - 25,000; Full time

Job summary

Sunridge Hotel Group is seeking a friendly Front Desk/Guest Service Agent to greet guests, register arrivals, and assign rooms, ensuring a smooth check-in experience. You will handle guest requests, manage calls, maintain accurate records, assist with breakfast area, and support sales efforts as directed by the General Manager.

This on-site role emphasizes integrity and teamwork in a fast-paced hotel environment.

Qualifications

• Requires ability to greet guests and handle check-in/check-out processes with accuracy.
• Strong communication skills for guest interactions, calls, and messages.
• Ability to maintain confidentiality of guest records and payments.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Handles cash drawer contents and transactions during shift.
• Maintains accurate records including registration and reservation cards.
• Responds to guest requests and complaints promptly and courteously.
• Answers calls and routes messages as appropriate; records guest information.

Skills

Guest service

Cash handling

Communication

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Sunridge Hotel Group is seeking a friendly Front Desk/Guest Service Agent to greet guests, register arrivals, and assign rooms, ensuring a smooth check-in experience. You will handle guest requests, manage calls, maintain accurate records, assist with breakfast area, and support sales efforts as directed by the General Manager.

This on-site role emphasizes integrity and teamwork in a fast-paced hotel environment.