Guest Experience Specialist — Front Desk

Dimension Hospitality Group; Ridgecrest (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Dimension Hospitality Group is seeking a friendly Guest Service Representative to manage front desk operations at our Ridgecrest, CA location. You will check guests in and out, handle reservations, and respond to daily service requests while maintaining a welcoming atmosphere.

The role emphasizes strong communication, reliable multitasking, and teamwork with housekeeping and other departments to ensure a seamless guest experience.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience is helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check-ins, check-outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and elevate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Professional presence

Computer skills

Hotel systems

multitasking

Tools

Hotel systems

Job description

Dimension Hospitality Group is seeking a friendly Guest Service Representative to manage front desk operations at our Ridgecrest, CA location. You will check guests in and out, handle reservations, and respond to daily service requests while maintaining a welcoming atmosphere.

The role emphasizes strong communication, reliable multitasking, and teamwork with housekeeping and other departments to ensure a seamless guest experience.