Front Desk & Guest Experience Specialist

Summit Hospitality Group, Ltd.; Durham (NC); On-site; USD 21,000 - 25,000; Full time

Job summary

Summit Hospitality Group is seeking a Front Desk Agent to provide memorable guest service and manage daily front desk operations. You will interact with guests, record special requests, and communicate issues to appropriate departments for timely resolution.

Responsibilities include guest check-ins, shift reporting, resolving guest concerns, and maintaining front desk and lobby areas. Strong communication and problem-solving skills are essential.

Qualifications

• Two years front desk experience at a name-brand hotel chain preferred.
• Strong leadership and communication skills are essential.
• Excellent planning and organizational abilities required.
• Able to adapt priorities and directions as needed.
• Working knowledge of hotel systems and POS software.

Responsibilities

• Provide customer service to guests in a professional manner.
• Run shift reports and journals from Front Office Systems.
• Prepare daily arrivals/departure reports with guest requests.
• Handle computer issues and balance the house bank.
• Assign rooms according to preferences and availability.
• Support revenue management by selling rooms at varying rates.
• Assist with guest check-ins and registrations.
• Maintain front desk, lobby, and back office cleanliness.
• Answer calls, take reservations, and provide local directions/events.
• Collaborate with other departments to ensure guest satisfaction.

Skills

Leadership

Excellent oral and written comunicação

Planning and organizational ability

Able to prioritize and adapt quickly

10 key by touch

Tools

FOSSE

Microsoft Office

Excel

Clover

Micros RMS

Job description

Summit Hospitality Group is seeking a Front Desk Agent to provide memorable guest service and manage daily front desk operations. You will interact with guests, record special requests, and communicate issues to appropriate departments for timely resolution.

Responsibilities include guest check-ins, shift reporting, resolving guest concerns, and maintaining front desk and lobby areas. Strong communication and problem-solving skills are essential.