Front Desk & Guest Experience Specialist

Douglas J Sa; Ann Arbor, Northern (MI, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Douglas J Sa welcomes guests with a warm, professional approach at the front desk, handling check-ins, payments, and scheduling while maintaining a tidy reception area. You’ll balance customer service with administrative tasks in a busy, inviting environment.

The ideal candidate brings solid customer service experience, excellent communication, reliability, and the ability to multitask across phones, scheduling systems, and basic office software.

Qualifications

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable using computers, phones, scheduling systems, and basic office software.
• Reliable and punctual.
• Available to work mornings, afternoons, and evenings, Monday - Friday.

Responsibilities

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception area
• Monitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the salon and med spa in a positive, professional, and enthusiastic manner

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Scheduling systems

Computer literacy

Tools

Scheduling software

POS systems

Microsoft Office

Job description

Douglas J Sa welcomes guests with a warm, professional approach at the front desk, handling check-ins, payments, and scheduling while maintaining a tidy reception area. You’ll balance customer service with administrative tasks in a busy, inviting environment.

The ideal candidate brings solid customer service experience, excellent communication, reliability, and the ability to multitask across phones, scheduling systems, and basic office software.