Front Desk Guest Experience Specialist

Douglas J Institutes & Salons; East Lansing (MI); On-site; USD 26,000 - 36,000; Full time

Job summary

Douglas J Institutes & Salons in East Lansing, MI seeks a friendly Guest Services Associate to welcome guests and students at the front desk. You will manage phones, scheduling, check-ins/outs, and payments, while delivering exceptional service in a busy salon environment.

The role emphasizes organization, reliability, and a professional demeanor, with evening and weekend availability as needed to ensure a positive guest experience.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable using computers, phones, scheduling systems, and basic office software.
• Reliable and punctual.
• Must be available for some evening and weekend shifts.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized, and inviting reception area.
• Monitor the daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.
• Represent the school in a positive, professional, and enthusiastic manner.

Skills

Communication

Interpersonal skills

Professional demeanour

Organization

Multitasking

Tech proficiency

Tools

Scheduling systems

Office software

Job description

Douglas J Institutes & Salons in East Lansing, MI seeks a friendly Guest Services Associate to welcome guests and students at the front desk. You will manage phones, scheduling, check-ins/outs, and payments, while delivering exceptional service in a busy salon environment.

The role emphasizes organization, reliability, and a professional demeanor, with evening and weekend availability as needed to ensure a positive guest experience.