Front Desk Concierge - Spa & Guest Experience

Douglas J Sa; Okemos, Northern (MI, KY); Hybrid; USD 29,000 - 37,000; Full time

Job summary

Douglas J Sa is seeking a friendly Guest Services Associate to join our front-desk team in a welcoming environment. You will be the first point of contact for guests, balancing customer service with administrative tasks and scheduling.

The ideal candidate enjoys working with people, is organized, and can handle a busy front-desk setting with reliability and punctuality. Daytime hours, with some evenings and weekends, are typical for this role.

Qualifications

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable using computers, phones, scheduling systems, and basic office software.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized, and inviting reception area.
• Monitor the daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.
• Represent the salon and med spa in a positive, professional, and enthusiastic manner.

Skills

Customer service

Front desk

Communication

Organizational skills

Multitasking

Professional demeanor

Job description

Douglas J Sa is seeking a friendly Guest Services Associate to join our front-desk team in a welcoming environment. You will be the first point of contact for guests, balancing customer service with administrative tasks and scheduling.

The ideal candidate enjoys working with people, is organized, and can handle a busy front-desk setting with reliability and punctuality. Daytime hours, with some evenings and weekends, are typical for this role.