Front Desk Guest Experience Specialist

Stonebridge Companies; Anchorage (AK); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies is hiring a Guest Service Agent in Anchorage, AK. The role supports front desk operations, handling check-in/check-out, guest inquiries, and reservations to ensure high guest satisfaction.

The position requires strong customer service and cash handling skills, with proficiency in property management systems and basic office software. Flexible shifts, including evenings and weekends, are required.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during checkout.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication skills

Cash handling

Office software

Education

High school diploma or equivalent

Tools

Property management systems

Microsoft Office

Job description

Stonebridge Companies is hiring a Guest Service Agent in Anchorage, AK. The role supports front desk operations, handling check-in/check-out, guest inquiries, and reservations to ensure high guest satisfaction.

The position requires strong customer service and cash handling skills, with proficiency in property management systems and basic office software. Flexible shifts, including evenings and weekends, are required.