Front Desk Concierge & Guest Services Pro

Stonebridge Hospitality Management; Aurora (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Travel and lodging perks

Job summary

Stonebridge Hospitality Management in Aurora, Colorado is seeking a Guest Service Agent to support the front desk operations, including check-in/out, guest records, and reservations with accuracy. You will service guest inquiries, process payments, and coordinate with housekeeping to ensure a high level of guest satisfaction.

The role emphasizes strong customer service, cash handling, and proficiency with property management systems.

Qualifications

• Prior front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving and organizational skills.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests on arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate room availability and guest accounts.
• Post charges and balance cash; balance ledgers as needed.
• Coordinate with housekeeping and maintenance staff.
• Make and confirm reservations for guests.
• Answer inquiries about services, dining, and entertainment.

Skills

Customer service

Communication skills

Cash handling

Attention to detail

Problem solving

Tools

Property Management System (PMS)

Office software (Word, Excel)

Job description

Stonebridge Hospitality Management in Aurora, Colorado is seeking a Guest Service Agent to support the front desk operations, including check-in/out, guest records, and reservations with accuracy. You will service guest inquiries, process payments, and coordinate with housekeeping to ensure a high level of guest satisfaction.

The role emphasizes strong customer service, cash handling, and proficiency with property management systems.