Front Desk Guest Experience Specialist

Stonebridge Companies; Aliso Viejo (CA); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

PTO

Job summary

Stonebridge Companies is hiring a Guest Service Agent to support front desk operations at the Aliso Viejo property. You will greet guests, register arrivals, and handle check-ins and check-outs with accuracy and courtesy.

The role requires strong customer service skills and proficiency with PMS and basic office software. A flexible schedule includes evenings, weekends, and holidays to maintain smooth hotel operations.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.

Skills

Customer service

Communication

Cash handling

Organizational skills

Problem solving

Education

Experience in hotel front desk/guest service preferred

Tools

PMS software

Word

Excel

Job description

Stonebridge Companies is hiring a Guest Service Agent to support front desk operations at the Aliso Viejo property. You will greet guests, register arrivals, and handle check-ins and check-outs with accuracy and courtesy.

The role requires strong customer service skills and proficiency with PMS and basic office software. A flexible schedule includes evenings, weekends, and holidays to maintain smooth hotel operations.