Front Desk Guest Services Specialist

sbcos; Anchorage (AK); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, vision benefits

401(k) matching

Paid time off

Wellness support

Travel and lodging perks

Job summary

Stonebridge in Anchorage, AK is seeking a Guest Service Agent to support front desk operations and guest services. You will check guests in/out, handle reservations, and assist with payments, ensuring accuracy and a high level of guest satisfaction.

The role requires strong customer service, cash handling, and familiarity with property management systems. Flexible scheduling, including evenings, weekends, and holidays, is required.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Skills

Front desk experience

Customer service

PMS software

Cash handling

Organizational skills

Tools

Word

Excel

Job description

Stonebridge in Anchorage, AK is seeking a Guest Service Agent to support front desk operations and guest services. You will check guests in/out, handle reservations, and assist with payments, ensuring accuracy and a high level of guest satisfaction.

The role requires strong customer service, cash handling, and familiarity with property management systems. Flexible scheduling, including evenings, weekends, and holidays, is required.