Guest Experience Agent — Front Desk with Room Discounts

Fairfield Inn & Suites Atlanta Buckhead; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Fairfield Inn & Suites Atlanta Buckhead is seeking a Front Desk Associate to provide excellent service to guests. Responsibilities include greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction throughout their stay.

The ideal candidate will preferably have hospitality experience, strong communication skills, and the ability to handle diverse customer interactions. Enjoy a range of benefits including health insurance and room discounts.

Qualifications

• Ability to handle cash and balance a house bank accurately.
• Skilled in dealing with diverse customers and resolving conflicts.
• Proficient in using computer systems to input and retrieve information.

Responsibilities

• Greet customers with a sincere welcome and process registrations.
• Handle payments and maintain accurate financial records.
• Address guest complaints and strive to resolve issues effectively.

Skills

Customer service skills

Effective communication

Mathematical skills

Problem-solving abilities

Education

High school diploma or equivalent

Job description

Fairfield Inn & Suites Atlanta Buckhead is seeking a Front Desk Associate to provide excellent service to guests. Responsibilities include greeting guests, managing check-ins and check-outs, and ensuring guest satisfaction throughout their stay.

The ideal candidate will preferably have hospitality experience, strong communication skills, and the ability to handle diverse customer interactions. Enjoy a range of benefits including health insurance and room discounts.