Front Desk & Guest Experience Leader

Peachtree Group Hospitality Management; Scottsdale (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management seeks a Front Desk Manager to lead the guest services team and model our values in every guest interaction. You will coach staff to deliver intuitive service, personalize guest experiences, and uphold standards across the front desk and related operations.

The role emphasizes collaborating with the General Manager and operations leadership to ensure flawless service, efficiency, and memorable stays for guests.

Qualifications

• Capable of carrying out a given task with all details necessary to get the task done well
• Consistently introduces new ideas and demonstrates original thinking
• Works well as a member of a group
• Shows firm and constant support to a cause
• Inspires teammates to follow them
• Shows intense and eager enjoyment and interest
• Devoted to a task or purpose with loyalty or integrity
• Inspired to perform without outside help
• Inspired to perform well when granted the ability to set your own schedule and goals
• Inspired to perform well by an ability to drive new ventures within the business
• Inspired to perform well by the ability to contribute to the success of a project or the organization

Responsibilities

• Uphold and role model the company’s values, while encouraging your direct reports to embody our values that drive collaboration, intuitive service, and trans local hospitality
• Demonstrate passion and aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism
• Encourage your team to find creative solutions in order to accommodate guest requests whenever possible
• Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes, enabling you to add a personalized touch that creates a special memory
• Collaborate with and coach your team to complete the necessary activities for the day to ensure standards are achieved, ensuring an environment where associates feel supported and valued to exceed guests’ needs
• Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates aretrained and following proper emergency procedures
• Maintain proper par on all operation supplies and departmental supplies while following the budget given to you by the General Manager
• Act as a key partner with the General Manager and the operations leadership team, demonstrating a united front committed to providing the best possible guest experience
• Actively participate in recruitment, training, scheduling, supervising, coaching, and motivation of all Guest
• Services associates in order to create an environment that nurtures ideas and develops a future talent for succession planning in the department
• Execute the delivery of property events to in-house guests and future guests
• Foster open lines of communication within the department by helping to facilitate daily line ups, weekly leadership meetings, and monthly departmental all staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns while addressing the department’s key priorities
• Coach and mentor your team on the development of their skill set, fostering an environment of continuous growth; effectively use corrective action to address root causes of issues, course-correcting any missed opportunities
• Partner with Housekeeping and Engineering department heads to ensure hotel facilities and rooms are maintained in optimal condition is emphatic about the smallest detail which may go unseen by the untrained eye
• Monitor all reservation channels, verifying that detailed reservation information is collected and handled properly according to standards and protocol
• Champion departmental and hotel-wide initiatives and best practices by ensuring you take the time to communicate, train, and coach associates on the purpose of each initiative
• Maintain regular communication with the General Manager to provide updates, discuss plans, communicate needs, and align on priorities, understanding that flexibility with your responsibilities is paramount to support a successful operation

Skills

Detail Oriented

Innovative

Team Player

Loyal

Leader

Enthusiastic

Dedicated

Self-Starter

Flexibility

Entrepreneurial Spirit

Ability to Make an Impact

Job description

Peachtree Group Hospitality Management seeks a Front Desk Manager to lead the guest services team and model our values in every guest interaction. You will coach staff to deliver intuitive service, personalize guest experiences, and uphold standards across the front desk and related operations.

The role emphasizes collaborating with the General Manager and operations leadership to ensure flawless service, efficiency, and memorable stays for guests.