Front Desk Supervisor - Guest Experience Leader

Hyat; Glendale (CA); On-site; USD 36,000 - 37,000; Full time

Benefits offered by this job

401(k) retirement match

Paid Holidays and Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Front Office Supervisor to oversee guest services staff and ensure smooth operations that drive guest satisfaction. You will respond to guests professionally, provide timely information, and maintain service quality across shifts.

Responsibilities include supervising daily shift processes, training and coaching front desk team members, and resolving issues promptly to uphold outstanding service levels.

Qualifications

• Supervise daily shift processes ensuring SOP adherence.
• Train, direct the work of, resolve issues, and coach front desk team members.
• Resolve customer issues quickly to maintain high customer satisfaction.

Responsibilities

• Supervise daily shift processes ensuring SOP adherence.
• Train, direct the work of, resolve issues, and coach front desk team members.
• Resolve customer issues quickly to maintain high customer satisfaction.

Skills

Supervisory experience

Customer service

Leadership

Cash handling

Job description

Peachtree Group is seeking a Front Office Supervisor to oversee guest services staff and ensure smooth operations that drive guest satisfaction. You will respond to guests professionally, provide timely information, and maintain service quality across shifts.

Responsibilities include supervising daily shift processes, training and coaching front desk team members, and resolving issues promptly to uphold outstanding service levels.