Guest Services Supervisor — Front Desk Leader

Peachtree Group Hospitality Management; Glendale (CA); On-site; USD 36,000 - 3,703,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management seeks a Front Office Supervisor to oversee guest services, ensuring smooth operations and high guest satisfaction. You will supervise the front desk team, train staff, resolve issues swiftly, and maintain professional service standards.

Responsibilities include coordinating with housekeeping and reservations, managing cash at the front desk, and upholding SOPs. Competitive benefits are included, and offers are based on experience and location.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to SOPs.
• Train, direct the work of, resolve issues, and coach/counsel the front desk team to ensure a quality operation.
• Resolve customer issues and complaints quickly to maintain high customer satisfaction.
• Build strong relationships and liaise with other departments, especially housekeeping and reservations.
• Control cash transactions at the front desk and maintain personal bank as per hotel policy.

Job description

Peachtree Group Hospitality Management seeks a Front Office Supervisor to oversee guest services, ensuring smooth operations and high guest satisfaction. You will supervise the front desk team, train staff, resolve issues swiftly, and maintain professional service standards.

Responsibilities include coordinating with housekeeping and reservations, managing cash at the front desk, and upholding SOPs. Competitive benefits are included, and offers are based on experience and location.