Front Office Experience Manager

Peachtree Group Hospitality Management; Town of Florida (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Fund

Job summary

Peachtree Group Hospitality Management is seeking a Front Office Manager to lead the front desk team and deliver exceptional guest experiences. This role models our values and drives collaboration, intuitive service, and personalized interactions to create memorable stays.

You will coach staff, maintain standards, manage daily operations with a focus on safety, efficiency, and guest satisfaction, and work closely with the General Manager to ensure an outstanding level of service across all guest

Qualifications

• Experience leading a front desk or hospitality team.
• Ability to coach, train, and motivate staff.
• Knowledge of safety, security, and guest well-being protocols.

Responsibilities

• Uphold and role model the company values while guiding the front desk team.
• Coach your team to handle guest interactions with hospitality and professionalism.
• Ensure standards are achieved and staff feel supported to exceed guest needs.
• Manage daily operations and communication with general management and department heads.
• Recruit, train, schedule, supervise, and motivate Guest Services associates.

Skills

Leadership

Guest service

Team coaching

Communication

Recruitment

Budgeting

Job description

Peachtree Group Hospitality Management is seeking a Front Office Manager to lead the front desk team and deliver exceptional guest experiences. This role models our values and drives collaboration, intuitive service, and personalized interactions to create memorable stays.

You will coach staff, maintain standards, manage daily operations with a focus on safety, efficiency, and guest satisfaction, and work closely with the General Manager to ensure an outstanding level of service across all guest