Front Office Supervisor – Guest Services Leader & Trainer

Peachtree Group; McKinney (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Front Office Supervisor to oversee guest services and ensure smooth, courteous operations. The role involves supervising the front desk team, coaching staff, and resolving guest issues promptly to maintain high satisfaction.

The successful candidate will liaise with housekeeping and reservations while ensuring cash handling is compliant with policy. A comprehensive benefits package is provided along with retirement and PTO options.

Qualifications

• Experience supervising front desk or guest services teams.
• Strong customer service and communication skills.
• Ability to train and coach staff to maintain SOPs.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues, and coach and counsel the front desk team members.
• Resolve customer issues and complaints quickly to maintain high guest satisfaction.
• Build strong relationships and liaise with housekeeping, reservations, and other departments.
• Controls cash transactions at the front desk and manages personal cash per policy.

Skills

Customer service

Team supervision

Training

Problem resolution

Job description

Peachtree Group is seeking a Front Office Supervisor to oversee guest services and ensure smooth, courteous operations. The role involves supervising the front desk team, coaching staff, and resolving guest issues promptly to maintain high satisfaction.

The successful candidate will liaise with housekeeping and reservations while ensuring cash handling is compliant with policy. A comprehensive benefits package is provided along with retirement and PTO options.