Guest Experience Front Desk Supervisor

Peachtree Group; Livonia (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group is seeking a Front Office Supervisor to lead the guest services team and ensure smooth front desk operations. You will provide accurate information and courteous service to guests, guiding staff to maintain high standards of guest satisfaction.

The role involves supervising shift processes, coaching staff, resolving issues promptly, and coordinating with housekeeping and reservations to deliver seamless service. Equal opportunity employer.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to SOPs.
• Train, direct, coach and counsel front desk staff for a quality operation.
• Resolve customer issues and complaints quickly to maintain satisfaction.
• Build relationships with housekeeping, reservations, and other departments.
• Control cash transactions at the front desk and manage personal bank per policy.

Job description

Peachtree Group is seeking a Front Office Supervisor to lead the guest services team and ensure smooth front desk operations. You will provide accurate information and courteous service to guests, guiding staff to maintain high standards of guest satisfaction.

The role involves supervising shift processes, coaching staff, resolving issues promptly, and coordinating with housekeeping and reservations to deliver seamless service. Equal opportunity employer.