Guest Experience Leader (Front Office)

Peachtree Group Hospitality Management; Miami (FL); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management seeks a Front Office Manager to lead the front desk team and deliver exceptional guest experiences. The role models company values, coaching staff to provide intuitive, personalized service and maintain high hospitality standards.

You will partner with hotel leadership to drive operations, training, scheduling, and guest satisfaction while ensuring safety and budget compliance. A strong focus on teamwork and continuous improvement guides daily decisions.

Qualifications

• Previous front office or hotel operations leadership experience
• Strong guest services mindset and problem-solving skills
• Proven ability to coach and develop teams
• Ability to manage budgets and inventory

Responsibilities

• Uphold and model company values; encourage reports to embody collaboration and intuitive service
• Lead front desk team with passion, creativity and professionalism to ensure memorable guest interactions
• Coach team to handle guest requests with hospitality and grace
• Serve as a tour guide for hotel experiences; personalize guest experiences based on preferences
• Collaborate with colleagues to complete daily activities and maintain service standards
• Ensure safety, security, satisfaction and well-being of guests and associates; respond to emergencies when needed
• Maintain par levels on operation and departmental supplies within GM budget
• Partner with GM and operations leadership to deliver best possible guest experiences
• Participate in recruitment, training, scheduling, supervision and motivation of Guest Services staff
• Support succession planning and talent development within the department
• Execute delivery of property events for in-house and prospective guests
• Facilitate daily lineups, leadership meetings and department-wide meetings to align priorities
• Mentor the team; address issues with corrective action and continuous growth
• Coordinate with Housekeeping and Engineering to maintain facilities and rooms
• Monitor reservation channels and ensure proper handling of detailed information
• Promote departmental and hotel initiatives (Lobby Ambassador, Manager on Duty) through training and coaching
• Maintain regular communication with the General Manager to align on priorities and adapt as needed

Skills

Guest service

Leadership

Staff coaching

Budget awareness

Job description

Peachtree Group Hospitality Management seeks a Front Office Manager to lead the front desk team and deliver exceptional guest experiences. The role models company values, coaching staff to provide intuitive, personalized service and maintain high hospitality standards.

You will partner with hotel leadership to drive operations, training, scheduling, and guest satisfaction while ensuring safety and budget compliance. A strong focus on teamwork and continuous improvement guides daily decisions.