Front Desk Guest Experience Lead (Overnights)

LBA Hospitality; League City (TX); Presencial; USD 25.000 - 34.000; Tempo integral

Resumo da vaga

LBA Hospitality in League City, TX is hiring a front desk professional who will serve as Manager on Duty, greet guests, assign rooms, respond to requests, and promote hotel services to drive revenue.

You will use the PMS, balance cash drawers, and coordinate with housekeeping and F&B. The role requires standing for long periods, flexibility with shifts, weekends, and occasional overnight hours; daily pay options are available.

Qualificações

Responsabilidades

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Maintain stock/cleanliness of the Market area if applicable.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Conhecimentos

Guest service

Communication

Upselling

Cash handling

Multitasking

Ferramentas

PMS software

Descrição da vaga

LBA Hospitality in League City, TX is hiring a front desk professional who will serve as Manager on Duty, greet guests, assign rooms, respond to requests, and promote hotel services to drive revenue.

You will use the PMS, balance cash drawers, and coordinate with housekeeping and F&B. The role requires standing for long periods, flexibility with shifts, weekends, and occasional overnight hours; daily pay options are available.