Guest Experience Specialist — Front Desk & Overnight

LBA Hospitality; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off (PTO) and holidays

401k with Employer Match

Option to be paid daily with DailyPay

Hotel discounts

Job summary

LBA Hospitality is seeking a front office professional to manage daily guest services at the hotel, including registering guests, assigning rooms, and handling special requests. The role emphasizes selling hotel services and maintaining privacy.

You will represent the hotel during late evening and early morning hours, coordinating with management and other departments to ensure guest satisfaction and smooth front desk operations.

Qualifications

• Greet and register guests, provide room assignments, maintain guest privacy.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by taking future reservations and recommending brand-type products.
• Be aware of potential sales leads and report information to the appropriate person.

Responsibilities

• Provides excellent guest service in a courteous, professional manner and executes selling strategies to enhance hotel revenue.
• Responsible for total front office operations; acts as Manager on Duty; responds to guest requests; maintains communication with management.

Job description

LBA Hospitality is seeking a front office professional to manage daily guest services at the hotel, including registering guests, assigning rooms, and handling special requests. The role emphasizes selling hotel services and maintaining privacy.

You will represent the hotel during late evening and early morning hours, coordinating with management and other departments to ensure guest satisfaction and smooth front desk operations.