Hotel Front Desk Specialist — Guest Experience & Revenue

FAIRFIELD INN & SUITES - HOUSTON LEAGUE; League City (TX); Presencial; USD 21.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

Quarterly bonus program

Paid time off (PTO & holidays)

401k with Employer Match

DailyPay option

Hotel discounts

Resumo da vaga

LBA Hospitality is hiring for a Front Desk/Manager on Duty role. The position focuses on delivering exceptional guest service, greeting and registering guests, and promoting hotel services.

You will act as Manager on Duty during late-evening and early-morning hours, ensuring smooth front desk operations and excellent communication with the management team. You will use the property management system (PMS), balance receipts, and coordinate with housekeeping and other departments.

Qualificações

• Ability to provide excellent guest service in a courteous, professional manner.
• Proficiency with the property management system (PMS).
• Strong communication and cash handling skills.

Responsabilidades

• Greet and register guests, assign rooms, maintain privacy, and accommodate special requests.
• Promote hotel services and amenities; drive repeat business.
• Act as Manager on Duty during late-evening and early-morning hours and coordinate with management.
• Learn and utilize PMS; balance cash and transactions at shift end; report issues to the manager.
• Maintain lobby and dining area; ensure cleanliness and professional appearance.
• Communicate guest needs to appropriate departments and handle safety procedures.

Conhecimentos

Customer service

PMS proficiency

Communication

Cash handling

Ferramentas

PMS (Property Management System)

Descrição da vaga

LBA Hospitality is hiring for a Front Desk/Manager on Duty role. The position focuses on delivering exceptional guest service, greeting and registering guests, and promoting hotel services.

You will act as Manager on Duty during late-evening and early-morning hours, ensuring smooth front desk operations and excellent communication with the management team. You will use the property management system (PMS), balance receipts, and coordinate with housekeeping and other departments.