Guest Experience Lead – Front Desk & Overnight (DailyPay)

LBA Hospitality; EUA; Presencial; USD 21.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Quarterly bonus

Paid time off (PTO) and holidays

401k with employer match

Option to be paid daily with DailyPay

Hotel discounts

Competitive wages

Resumo da vaga

LBA Hospitality is seeking a front desk associate to deliver exceptional guest service and manage total front office operations. You will act as Manager on Duty during late evening and early morning hours, handling reservations, guest requests, and coordination with management.

Responsibilities include greeting guests, promoting hotel services, and ensuring smooth PMS operations, cash handling, and balance.

Qualificações

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Responsabilidades

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering future reservations and recommendations for alternate same brand-type products.
• Identify sales leads during guest interactions and report to management.
• Inform housekeeping and other departments of special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before shift end.
• Learn and utilize the property management system (PMS).
• Ensure all cash, check and other transactions balance at shift end.
• Maintain a clean and professional lobby and dining area, including dusting, vacuuming, and cleaning tables.
• Know and follow emergency procedures; report hazards immediately.
• Report unusual occurrences to the manager.
• Maintain Market area stock/cleanliness as applicable.
• Maintain vendor training certifications if alcohol is served.
• Be flexible with work schedule; may include weekends and overnight shifts.
• Assist in other departments such as laundry, housekeeping or food & beverage as needed.

Descrição da vaga

LBA Hospitality is seeking a front desk associate to deliver exceptional guest service and manage total front office operations. You will act as Manager on Duty during late evening and early morning hours, handling reservations, guest requests, and coordination with management.

Responsibilities include greeting guests, promoting hotel services, and ensuring smooth PMS operations, cash handling, and balance.