Front Desk & Guest Experience Lead

CBRE HV; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

CBRE HV is seeking a Receptionist to shape the experience guests have from the moment they arrive. You will manage the lobby, welcome clients, issue passes, direct calls, and keep the front desk running smoothly.

On a busy site, you arrange meetings, conference rooms, catering, and equipment, coordinate with facilities and housekeeping, and handle mail, packages, and office supplies. Your professionalism and proactive service set the tone for every visit.

Qualifications

• Experience in customer service, hospitality, or an office environment.
• Strong verbal communication and a professional phone manner.
• Comfortable with standard workplace tools (email, documents, spreadsheets, and scheduling).
• Ability to follow established procedures reliably and consistently.
• Strong preference for experience in a corporate, hotel, or premium-service environment, familiarity with visitor-management systems, and coordinating conference rooms or catering.

Responsibilities

• Front Desk & Visitors: Greet clients, applicants, and visitors, issue visitor and parking passes, and apply security protocols so every guest feels expected.
• Receive and direct incoming calls to the appropriate personnel or voicemail so callers reach the right person.
• Meetings & Hospitality: Schedule and prepare meeting and conference rooms, including room setup, catering orders, and equipment, so meetings start on time.
• Request building and housekeeping services to maintain the condition of shared spaces.
• Arrange hospitality services for guests, including transportation, tickets, and reservations.
• Mail & Office Coordination: Track incoming and outgoing packages, mail, and freight, and arrange messenger service.
• Handle general clerical duties, distribute faxes and packages, and order office supplies so employees have what they need.

Skills

Customer service experience

Hospitality experience

Office environment experience

Verbal communication

Professional phone manner

Tools

Email

Documents

Spreadsheets

Scheduling

Visitor-management systems

Job description

CBRE HV is seeking a Receptionist to shape the experience guests have from the moment they arrive. You will manage the lobby, welcome clients, issue passes, direct calls, and keep the front desk running smoothly.

On a busy site, you arrange meetings, conference rooms, catering, and equipment, coordinate with facilities and housekeeping, and handle mail, packages, and office supplies. Your professionalism and proactive service set the tone for every visit.