Guest Experience Agent – Front Desk, New Orleans

Stonebridge Companies; New Orleans (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO

401(k) matching

Wellness support

Life and disability coverage

Tuition aid

Travel and lodging perks

Job summary

Stonebridge Companies in New Orleans, LA, is seeking a Guest Service Agent to support front desk operations and ensure smooth check-in and check-out procedures. You will handle guest inquiries, reservations, and payments while maintaining accurate guest records and delivering exceptional service.

Responsibilities include greeting guests, processing payments, balancing cash, and coordinating with housekeeping and maintenance to resolve issues.

Qualifications

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Responsibilities

• Greet, register, and assign rooms to guests upon their arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication skills

Cash handling

Organizational skills

Independent work

Problem-solving

Tools

Property Management System (PMS)

Microsoft Word/Excel

Job description

Stonebridge Companies in New Orleans, LA, is seeking a Guest Service Agent to support front desk operations and ensure smooth check-in and check-out procedures. You will handle guest inquiries, reservations, and payments while maintaining accurate guest records and delivering exceptional service.

Responsibilities include greeting guests, processing payments, balancing cash, and coordinating with housekeeping and maintenance to resolve issues.