Guest Experience Agent — Front Desk & Reservations

Stonebridge; New Orleans (LA); On-site; USD 18,000 - 26,000; Full time

Job summary

Stonebridge in New Orleans is seeking a Guest Service Agent to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. You will handle payments, reservations, and guest inquiries while coordinating with housekeeping and maintenance.

The role requires strong customer service, communication skills, and experience with property management systems. Flexible shifts include evenings, weekends, and holidays.

Qualifications

• Previous experience at a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact with guests and staff.
• Proficiency with property management systems and basic Office software (Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using PMS.
• Compute bills, collect payments, and make change for guests.
• Balance cash accounts and perform basic bookkeeping tasks.
• Issue room keys and provide instructions to bell attendants.
• Review accounts and charges with guests during check-out.
• Post charges for rooms, food, beverages, and services to ledgers.
• Transmit and receive guest messages via telephone or switchboard.
• Coordinate with housekeeping and maintenance to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Skills

Customer service

Communication

Cash handling

Organization

Tools

Property Management System

Microsoft Word

Microsoft Excel

Job description

Stonebridge in New Orleans is seeking a Guest Service Agent to ensure smooth check-in/check-out, maintain guest records, and deliver outstanding service at the front desk. You will handle payments, reservations, and guest inquiries while coordinating with housekeeping and maintenance.

The role requires strong customer service, communication skills, and experience with property management systems. Flexible shifts include evenings, weekends, and holidays.