Front Office Team Lead — Guest Services

sbcos; United States; On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

PTO

401(k) matching

Wellness support

Life & disability

Savings plan

Tuition assistance

Travel perks

Job summary

Stonebridge, Boston MA, seeks an Assistant Front Office Manager to oversee guest reception, reservations, and telephone services, ensuring high guest satisfaction and efficient operations.

In an exempt, full-time role, you will work with the Front Office Manager and Assistant General Manager to manage revenues, expenses, and service standards, while leading the front office team and maintaining check-in/check-out excellence.

Qualifications

• 2+ years in front office management in a hotel environment.
• Proven leadership and supervisory skills with ability to develop a team.
• Strong organizational and multitasking abilities for daily operations.
• Proficiency in property management systems and financial reporting.
• Excellent communication with guests, staff and management.

Responsibilities

• Greet, check in, and allocate rooms promptly and courteously.
• Oversee adherence to check-in procedures and accurate guest details.
• Address guest issues or complaints promptly to ensure satisfaction.
• Ensure rooms are serviced and maintained to standards.
• Maximize occupancy within the overbooking policy.
• Coordinate communication among reservations, front office, and housekeeping.
• Post guest charges accurately and keep accounts up to date.
• Enforce credit control procedures and balance accounts daily.
• Oversee efficient check-out procedures.
• Ensure luggage delivery to/from rooms.

Skills

Leadership

Supervisory

Organization

Communication

Financial analysis

Guest service

Tools

Property management systems

Financial reporting

Job description

Stonebridge, Boston MA, seeks an Assistant Front Office Manager to oversee guest reception, reservations, and telephone services, ensuring high guest satisfaction and efficient operations.

In an exempt, full-time role, you will work with the Front Office Manager and Assistant General Manager to manage revenues, expenses, and service standards, while leading the front office team and maintaining check-in/check-out excellence.