Guest Service Agent — Front Desk (Flexible Schedule + PTO)

Stonebridge; New Orleans (LA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Wellness program

Life insurance

Disability coverage

Savings accounts

Tuition assistance

Travel perks

Lodging perks

Job summary

Stonebridge is seeking a Guest Service Agent in New Orleans, LA to support front desk operations and ensure smooth check-in/check-out processes. The role involves managing guest records, handling payments, and assisting guests with inquiries, reservations, and service requests in a busy hotel environment.

The position requires strong customer service, cash handling, and familiarity with property management systems. Evening, weekend, and holiday shifts are included as part of a flexible schedule.

Qualifications

• Experience in hotel front desk or guest service is preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and basic bookkeeping.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and follow hotel policies.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Compute bills, collect payments, and balance cash.
• Coordinate with housekeeping and maintenance to address issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services and local amenities.

Skills

Customer service

Communication

Cash handling

Problem solving

Organization

Independent work

Tools

Property management systems

Word

Excel

Job description

Stonebridge is seeking a Guest Service Agent in New Orleans, LA to support front desk operations and ensure smooth check-in/check-out processes. The role involves managing guest records, handling payments, and assisting guests with inquiries, reservations, and service requests in a busy hotel environment.

The position requires strong customer service, cash handling, and familiarity with property management systems. Evening, weekend, and holiday shifts are included as part of a flexible schedule.