Front Desk & Guest Experience Lead

The Crescent Hotels Group; Bloomfield Hills (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

The Crescent Hotels Group is seeking a professional with frontline hospitality experience to support guest services at our Bloomfield Hills property. Hilton experience is preferred, and a self-motivated, team-oriented attitude is essential to ensure smooth front desk operations and guest satisfaction.

The ideal candidate will communicate clearly with guests, manage inquiries, and assist with the preparation of occupancy and revenue reports.

Qualifications

• Prior Hilton experience preferred; strong guest service skills.
• Ability to work as part of a team and maintain professionalism.
• Strong written and verbal communication; ability to prepare reports on occupancy and revenue.

Skills

Hilton experience

Guest communication

Team player

Conflict resolution

Math skills

Computer literacy

Front desk duties

Emergency awareness

Report writing

Interpersonal skills

Tools

Calculator skills

Hotel management system

Job description

The Crescent Hotels Group is seeking a professional with frontline hospitality experience to support guest services at our Bloomfield Hills property. Hilton experience is preferred, and a self-motivated, team-oriented attitude is essential to ensure smooth front desk operations and guest satisfaction.

The ideal candidate will communicate clearly with guests, manage inquiries, and assist with the preparation of occupancy and revenue reports.