Guest Experience Concierge - Front Desk

Hilton Garden Inn Troy; City of Troy (NY); Presencial; USD 38 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

401K Investment

Referral Bonus

Medical Benefits

Dental Benefits

Vision Benefits

Associate Travel Program Discounts

Resumo da oferta

Hilton Garden Inn Troy is seeking a Front Desk Agent to greet guests, check them in/out, and handle requests with courtesy and efficiency. You will promote hotel services, manage reservations, and assist with payments and deposits, ensuring a smooth guest experience. A customer-focused team and flexible scheduling are essential.

The role includes up-selling to maximize room rates, providing local information, and handling guest inquiries with professionalism in a busy hotel environment.

Qualificações

• High school diploma or equivalent preferred.
• Skills include: typing, computer aptitude.
• Interpersonal skills, reading, writing, mathematical abilities.

Responsabilidades

• Register guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates.
• Check guests in and out; process payments according to policies.
• Respond to guest requests promptly; promote hotel services and local attractions.
• Resolve guest complaints to satisfaction and inform supervisor of major issues.
• Handle reservations and deposits; manage cashier duties and safe-deposit boxes.

Conhecimentos

Typing

Computer skills

Interpersonal skills

Reading

Writing

Math

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Hilton Garden Inn Troy is seeking a Front Desk Agent to greet guests, check them in/out, and handle requests with courtesy and efficiency. You will promote hotel services, manage reservations, and assist with payments and deposits, ensuring a smooth guest experience. A customer-focused team and flexible scheduling are essential.

The role includes up-selling to maximize room rates, providing local information, and handling guest inquiries with professionalism in a busy hotel environment.