Assistant Front Office Manager

The Crescent Hotels Group; Houston (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

The Crescent Hotels Group is seeking an Assistant Front Office Manager for a luxury Curio Collection by Hilton property in Houston. This hands-on leadership role oversees front desk operations, guest arrivals and departures, billing concerns, VIP experiences, and service recovery, while coaching the Front Office team to deliver exceptional hospitality.

Ideal candidates bring Front Office leadership experience, strong communication skills, and a customer-centric mindset.

Qualifications

• Leadership experience in a hotel Front Office environment.
• Strong communication and guest-service skills.
• Ability to coach, train, and develop a team.

Responsibilities

• Supervise Front Office team members and assist with scheduling and training.
• Monitor service standards and ensure seamless guest experiences across departments.

Skills

Leadership

Guest service

Team coaching

Front desk operations

Job description

Description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.

The Assistant Front Office Manager supports the daily operations of the Front Office while helping lead, coach, and develop the team to deliver the elevated and personalized service expected of a luxury Curio Collection by Hilton property.

This hands-on leadership role assists with overseeing Front Desk operations, guest arrivals and departures, room assignments, billing and payment concerns, VIP experiences, guest requests, and service recovery. The Assistant Front Office Manager will serve as a leader on the floor, supporting team members during high-volume periods and ensuring each guest interaction reflects our commitment to exceptional hospitality.

Key responsibilities include supervising and coaching Front Office team members, assisting with scheduling and training, monitoring service standards, resolving guest concerns, recognizing Hilton Honors members and VIP guests, and partnering closely with Housekeeping, Engineering, Reservations, Food & Beverage, and other departments to ensure a seamless guest experience.

The ideal candidate has previous hotel Front Office experience with demonstrated leadership or supervisory experience. Strong communication, problem-solving, organization, and guest-service skills are essential. Previous Hilton experience and familiarity with Hilton systems, brand standards, Hilton Honors, and luxury or full-service hotel operations are preferred.

This position requires a confident and approachable leader who can remain composed in a fast-paced environment, make sound operational decisions, and motivate the Front Office team to consistently exceed guest expectations.

Schedule flexibility, including mornings, evenings, weekends, and holidays, is required based on hotel business needs.

Lead with hospitality. Empower the team. Make every arrival and departure exceptional.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts