Hotel Front Desk Manager - Guest Experience Lead

Crescent Hotels & Resorts; Bloomfield Hills (MI); On-site; USD 29,000 - 42,000; Full time

Job summary

DoubleTree Bloomfield Hills is seeking a front desk professional to greet guests, handle check-ins/outs, and provide top-tier service. You will input data into the computer system, assist guests, and maintain a professional appearance at all times.

The role requires strong communication, teamwork, and the ability to prepare complex reports on room availability and revenues. Hilton experience is preferred, with a supportive, guest-focused environment.

Qualifications

• Hilton experience preferred.
• Strong communication and customer service skills.
• Ability to work as part of a team and pitch in when needed.
• Experience at a front desk is a plus.
• Ability to operate a calculator for moderately complex calculations.

Responsibilities

• Greet guests and communicate effectively at the front desk.
• Input information accurately into the computer system.
• Prepare reports on room availability and revenues generated.
• Maintain professional appearance and demeanor at all times.

Skills

Hilton experience

Communication skills

Team player

Front desk experience

Calculator use

Computer system input

Tools

Calculator

Computer system

Job description

DoubleTree Bloomfield Hills is seeking a front desk professional to greet guests, handle check-ins/outs, and provide top-tier service. You will input data into the computer system, assist guests, and maintain a professional appearance at all times.

The role requires strong communication, teamwork, and the ability to prepare complex reports on room availability and revenues. Hilton experience is preferred, with a supportive, guest-focused environment.