Front Desk Manager

Crescent Hotels & Resorts; Bloomfield Hills (MI); On-site; USD 29,000 - 42,000; Full time

Job summary

DoubleTree Bloomfield Hills is seeking a front desk professional to greet guests, handle check-ins/outs, and provide top-tier service. You will input data into the computer system, assist guests, and maintain a professional appearance at all times.

The role requires strong communication, teamwork, and the ability to prepare complex reports on room availability and revenues. Hilton experience is preferred, with a supportive, guest-focused environment.

Qualifications

• Hilton experience preferred.
• Strong communication and customer service skills.
• Ability to work as part of a team and pitch in when needed.
• Experience at a front desk is a plus.
• Ability to operate a calculator for moderately complex calculations.

Responsibilities

• Greet guests and communicate effectively at the front desk.
• Input information accurately into the computer system.
• Prepare reports on room availability and revenues generated.
• Maintain professional appearance and demeanor at all times.

Skills

Hilton experience

Communication skills

Team player

Front desk experience

Calculator use

Computer system input

Tools

Calculator

Computer system

Job description

DoubleTree Bloomfield Hills
39475 Woodward Ave
Bloomfield Hills, MI 48304, USA

Description

REQUIRED SKILLS AND ABILITIES:

Hilton Experience preferred. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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