Front Desk Agent: Elevate Guest Experience

Kingsley Hospitality LLC; Bloomfield Hills (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

DoubleTree Bloomfield Hills in Bloomfield Hills, MI is seeking a Front Desk Agent to deliver service at a consistently high standard across assigned shifts. You will keep the team informed on hotel products, pricing, VIPs and events, maximize revenue through up-selling, and promptly handle guest requests or complaints while maintaining professional appearance.

Candidates should have Front Office experience in hotel/leisure/retail, strong sales awareness, calm and organized work style, and

Qualifications

• Front Office experience in the hotel, leisure, and/or retail sector.
• Strong commercial/business awareness and demonstration of sales capabilities.
• Calm, organized work ethic with the ability to prioritize and meet deadlines.
• Excellent supervisory, inter-personal, and communication skills.
• A passion for delivering exceptional levels of Guest service.

Responsibilities

• Front Desk operations during your assigned shift to a consistently high standard.
• Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Advise your shift team of any special events or VIP Guests in the hotel that day.
• Maximize sales revenues through up-selling and marketing program.
• Manage Guest requests, inquiries, and complaints promptly and completely.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.

Skills

Front Office experience

Sales mindset

Customer service

Job description

DoubleTree Bloomfield Hills in Bloomfield Hills, MI is seeking a Front Desk Agent to deliver service at a consistently high standard across assigned shifts. You will keep the team informed on hotel products, pricing, VIPs and events, maximize revenue through up-selling, and promptly handle guest requests or complaints while maintaining professional appearance.

Candidates should have Front Office experience in hotel/leisure/retail, strong sales awareness, calm and organized work style, and