Front Desk & Guest Experience Lead

Crescent Hotels & Resorts; Bloomfield Hills (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

Crescent Hotels & Resorts in Bloomfield Hills, Michigan, is seeking a Front Desk Agent to deliver exceptional guest service. Responsibilities include ensuring the team is knowledgeable about hotel services, managing guest requests, and maximizing sales through up-selling. Ideal candidates should have previous front office experience, strong commercial awareness, and excellent communication skills. Join a dedicated team in a respected hotel brand that values guest satisfaction and service excellence.

Qualifications

• Front Office experience in the hotel or retail sector required.
• Strong sales capabilities with a calm and organized work ethic.
• Ability to prioritize tasks and meet deadlines effectively.

Responsibilities

• Ensure the shift team is knowledgeable about hotel services and promotions.
• Advise the team on special events and VIP guests.
• Maximize sales revenues through up-selling.
• Address guest requests, inquiries, and complaints promptly.
• Maintain a professional front desk appearance focused on guest service.

Skills

Commercial/business awareness

Excellent supervisory skills

Interpersonal skills

Communication skills

Customer service

Job description

Crescent Hotels & Resorts in Bloomfield Hills, Michigan, is seeking a Front Desk Agent to deliver exceptional guest service. Responsibilities include ensuring the team is knowledgeable about hotel services, managing guest requests, and maximizing sales through up-selling. Ideal candidates should have previous front office experience, strong commercial awareness, and excellent communication skills. Join a dedicated team in a respected hotel brand that values guest satisfaction and service excellence.